\Fault cleared\" NOT!!"

On 19-01-2016 I reported my mother's telephone out of order - 254CRZ190116 - the line was dead.<br> <br> I have just called to get a follow-up and I am told by Lauren that on the 21-01-2016 the fault was cleared. Working in the telecomms industry this is not the first time I have heard about faults being cleared just to meet targets. also, technicians having to share bakkies to get to calls. Not too surprised that it takes Telkom so long to service their customers. Most of whom have to rely on their landline to stay in contact with family.<br> <br> Maybe hold off on your retrenchments Telkom, your sub-contractors really don't care about your customers.<br> <br> I know this is falling on deaf ears, getting rid of your staff might grow profits for now but will certainly lose you customers in the long run.<br> <br> I now have an escalation number - 816853 - let's see if this works.