fault case closed but the fault was not fixed

I logged a fault call with my ADSL line on 08/06/2015 - reference number 930CRK080615<br> <br> After 8 days no progress was made with my fault.. I then called in again to escalate to my fault call.. After escalation my fault case was closed but no technician came to fix the problem. MY ADSL LINE IS STILL NOT WORKING BUT SOMEHOW TELKOM CLOSED THE FAULT CASE<br> <br> how stupid or lazy do you have to be to close a fault case without fixing the error.. I cannot believe this is what I pay for.. Pathetic does not even come close to describe the capabilities of the staff at telkom..<br> <br> Please contact me ASAP and please send a technician to fix my ADSL line ASAP!