fault at underground cables

Hi i want to bring this into your notice telkom has the worst service in South africa.<br> reason i am saying this coz its been almost 2 months they could not install DSL at my house..<br> i called their free toll no but i ended up of holding almost 3 hours just to hear that they are still busy at the exchange.<br> i want to know does it take so much time to create a port at the exchange or to fix a cable which is underground.<br> i am very disappointed with the way they deliver their to services to their clients.<br> hop this complain can help to faster their service/<br> <br> <br>