Hellopeter
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1 reviews | Active since May 2017

13 Oct 2017, 13:24

Fault 747CRK041017

No service: fault was report on the 4/10/2017. On the 9th they send a sms that said it was repaired. But I was in front of my computer and next to my telephone - They never even tested the line. I immediately respond. Up to now - no reaction.

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Replies (5)
Telkom
Telkom's reply19 Oct 2017, 09:18
Official

Good day

Thank you for allowing us the opportunity to assist further on your query.

When you logged ref 747CRK041017 it was linked to a network fault in your area which was resolved and the ref cleared. I just tested your line and not picking up a signal at the moment, I am not sure if your modem is on or off. The last time your line connected was with the guest account, meaning you also need to reconfigure your modem with your correct ISP username and password.

I have decided to log ref 53ARK191017 on your behalf and I have already handed it over to dispatch so that they can assign a technician. We will follow up on your behalf and provide feedback.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update20 Oct 2017, 14:00
Reviewer Update
Hallo Tumel My phone is connected to a others lady's phone. If one dial my number, this lady answers her phone. I do not know since when, I now think it was on the 9th Oct - because I then received a sms tlling me my fault is repaired - but it was not. As soon as it came to my knowledge(the crosslink), I called in to the call-in center on 18/10 - so it is on the system. That lady also registered the fault. On Wednesday 20/10 I phoned in again. The call-in center told me it was now handed to national. It seems as you don't have all the facts. But everything I know Telkom knows. The phone-numbers part of the network fault's phones were already working on last Sunday. The longer - the more I question the capability of Telkom. Because before you even try to test my line, I would expect that some one has to read all communications. My ADSL is on. My rooter is on. My phone is on. My MTN data already cost me R430 for data. As one can understand - I am very frustrated - since from February up to May I also had some single days a telephone line or adsl. It is on the system to see. So please try to help; try to convince me to stay a Telkom client.
's update25 Oct 2017, 16:33
Reviewer Update
Hello Tumelo I do not know how regularly you read Hello Peter. But I received a sms today 25/10 on 15:41. They tell me they re-tested my telephone line and there is no fault. but my phone-line is still as dead as a door-nail. My adsl did awol. Now I wonder... how is it that Telkom can not even test faults any more. Seems to me Telkom is helping us to survive without Telkom. Can you apply you time to my problem on a way that will repair my line? Or is it to much asked?
's update25 Oct 2017, 16:33
Reviewer Update
Hello Tumelo I do not know how regularly you read Hello Peter. But I received a sms today 25/10 on 15:41. They tell me they re-tested my telephone line and there is no fault. but my phone-line is still as dead as a door-nail. My adsl did awol. Now I wonder... how is it that Telkom can not even test faults any more. Seems to me Telkom is helping us to survive without Telkom. Can you apply you time to my problem on a way that will repair my line? Or is it to much asked?
's update26 Oct 2017, 12:30
Reviewer Update
Hello Tumelo At last -results!There came a technician to my house and after an hour of searching, they got the fault and restored my line.