fault

I had a fault on my number ***. I reported the fault on 15.04.2015. My line is not working. A wire from the pole is down. I have called them about 5 times to check on progress and each got a lame response that technicians still to handle issue. Today is the 27.04.2015 and still no technician. As a result i had to incur major costs on my mobile. I can not do businesses transactions. And I don't even know if my account will be credited for this months charges as for half the month I have no Telkom line for calls or internet. This is pathetic. The problem is Telkom is they feel they can take advantage of being the main supplier of landline in the country and somehow feel they can do as please as there is no competition to Telkom. 2 weeks is totally unacceptable. How can customers be treated so terribly. This is not service. Get this sorted out.