Fault

I am annoyed with the way in which my fault call was handled and not actioned.<br> <br> I logged a call on Sunday to report that my internet (ADSL) was not working. The person that took the call took me through a few steps and concluded that the problem is at the exchange and a technician will need to have a look at it. It was indicated that this should take place on Monday or Tuesday.<br> <br> On Monday someone called me and asked if my internet was working - and I said no. I was taken through the same steps and the person concluded that a technician needs to be sent out.<br> <br> On Tuesday night I get a call and I was asked if my internet is working - and I said no. The person was about to take me through the same steps as the other two people when I got annoyed and told him to just send a technician.<br> <br> Today I called the call center to have this escalated. <br> <br> I can't believe that this is an acceptable way of dealing with a fault...it seems like no one knows that nothing is being done?? There's something seriously wrong here.