FAULT#646CWK100215 100MSPing 4MBPS on 10MB Line

After a Telkom technician compared his temporary account's performance with my own on our router, I saw he received 9ms ping and 8MBPS speeds. (Great result). I went to the Telkom store and had the faulty account profile name changed to a proper 10MB.<br> <br> Everything was working great until a Telkom agent called about there being issues with us keeping the email address associated with our older Telkom 4MB account. Although the email address issue has been resolved, my connection degraded back into 4MB, with local pings exceeding 100. With only 4MBPS and a laughable 100 local ping, how are we supposed to use international media efficiently?<br> <br> I have been dealing with modems for 15 years Telkom, please stop fobbing us off with this garbage service. It is actually insulting when you tell me that I am receiving 10MBPS when I'm only receiving 4-5MB with a WHOPPING 100 local ping. I have been sending you reports for over a year now, will you PLEASE just fix this!!!