Fault 6 months old and still no responce

I reported a fault over 6 months ago with the reference 121CTK***5 on the 10th of May 2015. I received no response. <br> <br> I reported it on hello peter and was told it was escalated, still I receive absolutely no response from Telkom regarding my issue.<br> <br> Please would you attend to this<br> <br> Please see your previous response : http://hellopeter.com/telkom/complaints/fault-from-10th-may-2015-not-still-outstanding-***