Fault 528CRZ160715 / 711062 escalation

Telkom AC no : *** FAULT ESCALATION 711062 / Fault No 528 CRZ160715<br> My fault was logged on 16 JULY 2015 & I have had no response since then. I have been without a phone for almost one month - no feedback. I managed (after phoning 10210 on a daily basis) to speak to a Thando Dhlamini & explained the situation & confirmed this in an email. Thando's reponse was : \I have forwiarde in Telkom & he will provide me with feedback as soon as he gets it back."<br> BACKGROUND -On the 16th July"