Fault: 3CNZ130118

Logged a fault very early in the morning on the 13th Jan 2018, terrible voice quality and my ADSL connection drops every 5-15 mins. I have followed up and logged escalations and to this day, for more than 2 weeks I am told that there are no technicians available. Then Frank the social media guy tells me that tests were done and the noise issue is on my side so the POTS filter needs to be replaced, even though the Telkom call center agents tell me that the fault is awaiting a technician? What kind of confusion is this? My ISP did tests and tell me that the noise is on the Telkom line itself. Why can't a technician call me with an update? Why must the customer who is paying money for a SERVICE, USE MONEY following up to get a fault fixed?