DH
David H
1 reviews | Active since Mar 2009
25 Jun 2015, 12:23
Fault 39CEZ220615
Above fault logged on Monday 22 June 2015. This is about the 10th since we've moved into our new Head Office building in May. The line has been a constant issue which Telkom simply seems to not be capable of sorting out. This line in question is dedicated to 10MB internet connection. What a joke! Have personally had to spend thousands in alternative data costs due to Telkom's inability to resolve issues on their infrastructure. Have not had a single response to above mentioned call and status simply says:\Following message sent to ***007: Dear Customer
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Replies (1)Telkom's replyOfficial
25 Jun 2015, 15:29Hello davidh26,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your reference number is SM120668
We apologize for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your reference number is SM120668
We apologize for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Best regards,
Telkom's reply25 Jun 2015, 15:29
Official
Hello davidh26,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your reference number is SM120668
We apologize for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your reference number is SM120668
We apologize for any inconvenience caused.
Regards
Frank Mkwa****
Social Media Team
Best regards,
