Fault

<p>I have recently reported a fault on my adsl line. The 2nd of november i was told the problem has been escalated and a technician will be sent to my home. In between that time and today my line was hit by lightning. Of course I phone telkom and report this issue they then added that my line was now down to the previous fault. I am yet to hear from the technical department 10days later. Everytime i ask anyone at telkom what the situation is I'm told that they will be in contact. Thats the extent of their info. When we phoned again today they said the fault has been fixed on the 8th yet on wednesday they added it to our previous fault. And then they said they never created a new fault . We spoke to people on facebook and no one ever mentioned anything of the fault being fixed My fault number is 814crk041116.</p>