Fault 28CRK121116

<p>On friday the 11th my ADSL line went down which I can only assume was caused by the thunderstorms. I called that evening had the router tested and it was determined that the line was faulty. Since that day I have been following up on how I get this particulary issue fixed. I have got responses from a call will be logged to the issue is still being tested at the testing centre to I will get an sms advising when a technician will be dispatched. The latest feedback I got is a technician will call me. To date- I have recieved no call , no sms regarding when the issue will be fixed. Now I can appreciate that technical faults do happen but the response I have received in trying to address the issue has left me frustrated and most of all , I am still without access to my ADSL service, going on day 7.</p>