Fault ***5 active since February

Fault # ********** 5, active since 25 February 2018, is STILL IN PROGRESS with NO feedback from Telkom.

Long story short, I signed a 24 month contract for LTE-A 100GB (double data promotion) in February. I have full coverage, supposedly, on the coverage map. Speeds was insanely slow, reported it, coverage checked again and sufficient, Huawei technicians came out and tested the internet, sent a report to Telkom, Telkom notified H-Teli Communications to install an antenna at our premises to improve our signal.

H-Teli Communications should have installed an antenna on 3 April 2018. They didn't come back to me, I tried calling each day for a week but no one picked up.

I managed to contact the representative through Linked-In, she rep****:

Hi Rudi, Our sincere apologies on behalf of H-teli. We no longer handle installations for Telkom as it was not viable . The department that was solely responsible for that contract was dissolved. Kindly contact Telkom directly. Thanks

I contacted Telkom again, twice a week, but I still haven't been contacted to organise any resolution to the issue. I've been paying R 1099 a month for a ****py service that I can't use at all at nights, and definitely want a refund and a solution, otherwise I would like to cancel the contract immediately and still get a refund for paying for services that aren't delivered as promised.

The Telkom call-centre just keeps escalating the issue every time I call, but nothing is happening.

This is unacceptable and not how business works.