WS
Waheed S

1 reviews | Active since Jul 2015

28 Jul 2015, 09:26

Fault 140CWZ270715

This issue dating back to Nov 2014<br> <br> Had my line installed, Cables were ******. Then Telkom replaced the cables and got ****** again Jan 2015.<br> I then reapp**** for ADSL in July 2015 and Telkom confirmed that I will not have issues with ****** cables again.<br> Once installed the tech support (182CWK100715)battled for weeks to get the ADSL working only to find out that the cables where not replaced since Feb 2015 and Telkom decided not to replace due to cost/theft. They then suggested Fix line lookalike that took 3 weeks for a technician just to bring a wireless phone & simcard. I was told by Mark that they will do signal test to make sure everything is fine. I did not see any signal test. Once installed tech guy left and I was sitting with calls dropping intermittent internet due to poor signal. I made 23 telephone calls to telkom's 10210 number spending +- R1700 on MTN airtime. Still no internet. I have to drive +- 10-15km from where I live to use my data. And to top it all off ( this package supposed to be 20GB) I was only given 3GB and found that out when ran out , and cannot recharge due to poor signal.<br> <br> So now I am here on hello peter....let see what happens next.

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Replies (1)
Telkom
Telkom's reply28 Jul 2015, 10:03
Official
Hello wahideous,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will investigate and provide feedback soon.
We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM125753

Regards
Luleka
Telkom Social Media Team