Fault 122CTK160118

Item: Telkom
Rating: 1
Author: jo L

bad service open serve not treating each case equally because of locations

Helpful (0)

Replies (2)

jo L's updateReviewer Update

23 Jan 2018, 09:56

my business has suffered losses we going for second week without any action no feedback from telkom/open serve. my business is allocated in township since there is an assumption that line are ******. this assumption affects people like myself. i will be happy if they can show me how am i affected by cable theft. 90% of my line runs underground, we have physically checked the cables that run for 120m before going underground everything is still in place

jo L's update23 Jan 2018, 09:56

Reviewer Update

Telkom's replyOfficial

15 Feb 2018, 10:05

Hello jerryl

The fault has been linked to cable theft, 2400, 1200, 800x2 and 400 pair cables has been ******.

Unfortunately due to the cables having to be replaced it does take longer than a normal line fault to repair.

We have requested a progress update and if possible an estimated time of repair.

We awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

Best regards,

Telkom's reply15 Feb 2018, 10:05

Official