LM
Lethabo M

1 reviews | Active since May 2015

28 May 2015, 18:11

Fauls Advertising

On the 27 May 2015 i visited Telkom In Hatfield as I was interested in the Huawei Mate 7 on the smart 50 plan which they have advertised for R299. The consultant by the name of Lesego said she cant process the deal cause its not loaded on the system so I then asked her to contact Head office because its what they have advertised. She gave me feedback that she cannot get hold of the individual concerned. So I asked her to get back to me in 2 hours time as the time was 1pm. I called back at 3:05pm to ask whats the outcome and i was told she was busy with another customer she will call me back, I asked them to call me back in 10 minutes cause I have given enough time. I calles after 30 minutes and they did not answer their phone. At 3:55pm I called again for the last time and the phone was not answered again. I then tried to call their 081180 number it was not answered after holding for 6minutes. As it is the 28th May 2015 6

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Replies (1)
Telkom
Telkom's reply28 May 2015, 18:27
Official
Hello Lethabo50,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Hatfield Store Management Team and feedback will follow.

Your reference number is SM114227.

We apologize for any inconvenience caused.

Kind Regards
Tebogo Nash
Telkom Social Media