Father struggling with Sim swop for a week

<p>My dad lost his phone and went to big Telkom in Clearwater mall and got a sim swop 1. He then bought a new phone and inserted the sim 1in the phone. It did not work. He went back and got a 2nd sim and sim swop. Someone at the store inserted it into the phone and took sim 1. It still did not work. He went back and got a 3rd sim and sim swop. It is still not working. The excuse now is that sim 1 is active and they cannot active the new sim 3. He has been in the big Telkom store for more than 8 hours over the last weej and still does not have a working sim. The manager at the store cannot help and does not want to give the name and number of the person she reports too.</p> <p> </p> <p>Please can we get assistance to get this sorted as this is horrible service.</p>