Fast debit - Slow credit

<p>I did an online apllication for a new handset. Received a call to complete the inquery. The agent then confirmed that my application is being check by back office then I will get a call to confirm that the contract has been approved so that I can accept or decline the oofer. I received no call within the 24hrs as I was told by the agent but then a debit went through my account on the first of the month. I have no knowledge of when i will receive the device no when the contract was finalised as i have not accepted the contract. I called this morning to get the contract cancelled, the contract I did not accept, and the founds to be credit into my account and I am told that i have to wait 21 working day for the refund. It took then 24hrs to debit my account and its going to take them 21 days to refund me. To top it off, the agent name Nqobile could not be bothered and took no account to assure me, the client, that my query will be resolved to my satisfaction and she went on and on about process that she was not willing to elaborate on. Now i am cancelling a contract that I did not accept and being told that process says I as the client will wait 21 days to get my money back, what a load of bull is this...</p>