Far too many humble apologies!! Do something!!!!

Dear Cleo<br> Your attempt to sort this out did not work. How many times do i have to post on hello peter, twitter and go to the Telkom shop. What do I have to do!!! Who must i speak to!!???? <br> <br> Good day,<br> <br> As per our telephone conversation on case: ***1, Please provide the store with Order Number: ***A to process contract upgrade for you. After the submission of the order, the store should log a case to billing to waive any penalties should there be any.<br> <br> Your contract was first provided on the 3rd December 2013. The contract has now reached its end date.<br> <br> Hope you find the above mentioned in order.<br> <br> Regards,<br> <br> Cleo<br> <br>