Fantastic Service from Telkom

I cancelled my Telkom ADSL as i moved to Fibre and as my final payment, i mistakenly overpaid by a substantial amount. I contacted the Call Centre to enquire about the process of a refund. The Call Centre Agent was extremely sympathetic to my dilemma. She asked if she could put me on hold while she found out the best possible way for her to refund me my money. When she came back, she told me she would process my request and a refund would take approximately 72 working hours. Due to it being over the Easter Weekend, it ended up taking a week but all my money was refunded back into my account. I really thought getting my money back was going to be an uphill battle but Telkom were really accommodating and extremely efficient - Thank you so much to Nokuthula