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Byron B

1 reviews | Active since Nov 2014

24 Jan 2017, 19:02

fantastic service

<p>I had a Telkom mobile contract and due to changing jobs I could not make the payments for a few months. Once I was able, I decided to make a lump-sum payment for the owing amount and by this time the contract had already been put on hold. I then contacted them a few times in order to change the status of the contact or at least find out what I then needed to do to ensure it was activated again. After speaking to many people (who could contact assist me with fixing the issue) I tried calling one more time to find someone who could help me; and this is when I spoke to SEAN THOKOZANE MASON. He quickly helped me sort out the issue. I would like to thank SEAN THOKOZANE MASON for your amazing, efficient and friendly service, I hope Telkom employs more people like you. I hope this does not go unrecognised, because people like him are very rare in customer service these days. </p>

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Replies (1)
Telkom
Telkom's reply25 Jan 2017, 09:30
Official

Good day Byron,

Thank you for taking the time to feedback on the positive experience you had with Sean.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Regards,

Busi

Telkom Social Media Team

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