Fancy booklets with no stock

<p>I went to the Cavendish store on Saturday, 4 March 2017 and ordered the Samsung J7 from the store agent, Moegamat. He advise that the phone is not available and they will place the order on Wednesday, 8 March 2017. Dont know why theis ordering 'system" exists with the biggest Telecommunications company in SA as they have a wide range of phones in their booklets and no stock!! I went back on Wednesday, 8 MArch 2017, and found that the order has not been placed and Moegamat advised that the Manager decided not to place the orders. Went back two more times and still no phone. Confirmed at 2pm today that the orders has been placed but they dont know when we can expect delivery. Called the central office and the call centre and there is a major disconnect between branches, back office and customer service. Branches dont answer their landlines and there is no feedback from branches. I spent three of my lunch times in that branch and is shamefull to see how Telkom's customer service has deteriorated. Online stores a delivering goods withing3-5 working days, Telkom online sales team is delivering between 7-14 working days. All I was told is Telkom is not an online store. Change is needed or be the next Nokia. Cheap data wont save you!</p>