1 reviews | Active since Dec 2016
Family FreeMe MultiSim Woes
My wife and I both had contracts with other providers, our contracts ended.
My wife took out a FamilyFreem 30GB contract in her name. Then ported her number to the main number on the Family FreeMe Package. Everything worked fine.
My contracted ended. I then ported my number to the 2nd sim on this same Family FreeMe package. Port worked, as I am able to get calls. Yet I am not able to use data or make calls outside of the telkom network. When we try allocate data, or voice minutes it fails with an error.
Call logged with call centre from 24th of Feb - Nothing has happened.
No assitance at telkom stores.
So we sitting with a contract which promised up to 4 sims and only one works.
What do we do? Can anyone help?
Hi jedimastersa,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi jedimastersa,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team