Family account blocked - without any notice

<p>We have a family account with 3 contacts and for some reason Telkom has blocked two of the 3 contacts. </p> <p>It has been off for a week now, after speaking to 9 different people including managers has advised they will put the issue trough to the billing department but we still remain in the dark about what is going on. We are on the verge to cancel all our telkom contracts including landline, cellphones and internet services.</p> <p>Who do we call for immeadiate assistance to get this sorted out!</p>