Falsifying Information, Lack of Response and the list goes on

<p>I am absoultly INFURIATED with the service being provided by Telkom - it seems to me that they are just delaying the issue to work in favour of their terms and conditions. How disgusting is it that companies can operate like this. </p> <p> </p> <p>After sending off the cancelation for countless of times i have still not recieved any Feed back EVEN AFTER TWO MONTHS. I phoned Telkom this morning and a CASE HAS STILL NOT BEEN LOGGED!!</p> <p> </p> <p>I was guaranteed by A TELKOM CONSULTANT that I would have coverage no matter where I went – irrespective of moving or not, surely I am not liable if false information was provided to me. If I had known this to begin with as I had asked the consultant for his advice – this would not be the case and i would have taken out ADSL. The service provider cannot withhold such information from a consumer and then penalise the consumer – so you cannot tell me that Telkom is not liable for withholding information, also the complaint was lodged with the duration of the cooling off period of 15days with in the contractual agreement. After phoning and waiting for a case number to be logged and promises of being contacted i had to contact the branch managfer to send me a cancellation form - this took about a month - enough time to delay the exipary term of the termination agreement. to present i still have not had any response regarding the cancellation form. </p> <p> </p> <p>This is against the Consumer Act, No, 68 according to the second and third amendments – the following acts have been infringed upon in the following manner:</p> <p> </p> <p>c) RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS.</p> <p>· Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products.</p> <p>· It is not permitted to use innuendo, ambiguity or exaggeration when referring to products or the benefits thereof.</p> <p> </p> <p> </p> <p>F) RIGHT TO CANCEL DIRECT MARKETING CONTRACTS WITHIN THE COOLING-OFF PERIOD</p> <p> </p> <p>· You are entitled to cancel agreements within the prescribed cooling-off period without incurring penalties of providing reasons for your decision.</p> <p>· Suppliers must refund within 15 days of receiving the cancelation notice.</p> <p> </p> <p> </p> <p> </p> <p> </p>