Falsely selling Samsung S5's from other regions

Hi, so I took out a mobile contract with Telkom Fourways on 20/01/2015, for the Samsung S5 @ R399 pm. The Samsung's designated for our region(South Africa) has a 2.5 Krait CPU and Adreno GPU, as well as LTE as standard features, however Telkom has issued me with a Samsung that is not for our region, it has 3G, no LTE and it does not come with the flagship Krait CPU that Samsung themselves have advertised in South Africa.<br> <br> I found this to be unacceptable and proceeded to return the product to the store and cancel the contract within the 5 day window. i.e. 25/01/2015. The store consultant assured me that Telkom would contact me the next day, as the store does not deal with cancellations. <br> <br> Skip to today, I have received absolutely zero correspondence from Telkom nor the store after several emails. I proceeded to the store again today, and was asked to call customer care 081180, as the store does not deal with cancellations and they can only log the cancellation. Customer care said that the cancellation was logged just today 02/02/2015 on the system, how can that be when i signed the cancellation request and returned the handset on the 25/01/2015??