gK
gregory K

1 reviews | Active since Jan 2014

08 May 2015, 14:53

falsely adv unlimited account but being charged ch

TELKOM DO NOT WRITE YOU TRIED TO CONTACT ME WHEN YOU DID NOT...<br> <br> YOU HAVE MY NUMBER..... *** <br> <br> <br> <br> <br> all over the advertising, telkom promise unlimited account.<br> then all over the account statements they promise unlimited account.<br> but it is not unlimited at all<br> 1) data is limited to 10 gig then throttled to edge (so unusable at all)<br> <br> 2) calls are charged at premium rates... the following numbers it turns out are premium numbers (how would anyone know that??)<br> <br> 1023<br> ***<br> ***<br> ***<br> ***<br> ***<br> among others<br> <br> 3) i was told by officials that if there was no telkom tower, it would be backed up by mtn only to find that with the unlimited package, in fact it is not, and even in most of Cape town city centre there is no telkom internet connection.<br> <br> then having talked to Telkom they say i cannot get out of the contract, <br> i am locked in, and i will not get internet, and they will in no way even notify me if a call is premium or not because that is how they *******ly generate huge extra profits.<br> <br> at present i am preparing the report to the consumer protection bureau for this ******* and immoral treatment of an unsuspecting consume

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Replies (1)
Telkom
Telkom's reply08 May 2015, 15:07
Official
Hello gregorykruyer,

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated and feedback will follow.

Your social media reference number is SM109483.

Regards,
William Letwaba
Social Media Team