WK
Wilmien K

1 reviews | Active since Dec 2017

13 Dec 2017, 12:13

False Telemarketer- Melissa

Do-elite packadge, which includes as prommised 2 telephone lines with free calls , New 20meg VDSL line free uncapped data, free VDSL rooter( this was the only thing that wat true) free range extender ....ALL INCLUDED FOR R816 per month...The option to cancell all in one month notice. The account will be on our busines. ! Received an account form 5-31 Dec ( not even a month) R927 On my name, In other words Private not business.

So no free range extender No free uncapped data Account on my name not on business Fixed price of R816- NOT TRUE 24 month contract that I was not informed about This telemakerter was lying through her teeth.

After spending an hour on the phone with them ....phoning 5 numbers and inbox on their Facebook page, still nobody to talk to

0
Replies (2)
Telkom
Telkom's reply28 Dec 2017, 08:06
Official


Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply29 Dec 2017, 11:06
Official

Hi wilmien-kruger,

We have further escalated the matter to the Telemarketing order processing team to follow up and advise further.

We do apologise for this experience.

Thank you

Regards

Rafeeqah

Telkom Social Media Team

Best regards,