False Service

I am due for a cellphone upgrade, so I did what I have to online and recieved the phone call on Monday 14 April. Everything was approved and in place even approved the debit order mandate on my banking app and was told that delivery would be 3 to 5 working days.

So I went to a Telkom store on Fridat 19 April to find out what is the status and my order and so they told me that no upgrade was recorded on the system and I am only able to upgrade in 10 months time, but my app is telling me differently and the lady who helped me with the upgrade also told me that I am due for an upgrade. While I was in the Telkom store they phoned and let me speak to an agent, according to the agent who helped me the contract upgrade was cancelled. So how do they approve everything, setting up the debit order and everything else, and a few days later you find out it was cancelled without being informed in any matter. Either I get my upgrade or the cancel my debit order from their side. My debit order reference CSN-97698.