False selling

I write this review to share my experience with telkom. I've been receiving calls from a female consultant during December, she was selling me a contract stating that my current unlimited subscription is expiring end of December. I was so confused about the duration but she insisted and told me false information that my subscription is coming to an end. As usual I accepted the offer because ever since I joined telkom in 2016 they always call for renewal when my subscriptions are due for upgrade and I have never had any problems before. So the sim card was delivered to me on the 28th December and I never used it because I was waiting for the current one to expire. As I woke up this morning 01 January 2024 I was puzzled to find out that my subscription it still active and I immediately called telkom to enquire about it. They told me that the subscription it still active and I still have 5 months ahead, and that I need to cancel one of them, the lady stated that I might be charged for the procedure which I find it unfair and I refuse to do so. I'm so disappointed 😞 with telkom service and the consultant who **** to me just to push her sales and continued to lie even when I asked several times about this matter Telkom Case No. ***4