False Selling

I'm so angry right now. I have no idea why Telkom is using Sell Direct to sell products to customers. I was sold a WiFi router package n was told that I will be on a 10Gig package for R249. Meaning, 20Gigs day and 20Gigs night, totalling 40Gigs. Guess what? I download my invoice and it shows I'm on a 5Gig plan for R249!!!??? This plan is R199! Why would I take a more expensive plan leaving the cheaper one for the same amount of data. Sell direct called as I was due an upgrade n I accepted based on what I was told "a special". I tried calling sell direct about this n the phone rings with no answer. I'm tired of calling. I want Telkom to honour what they have sold me. I also want the call recording which I would request from sell direct however I can't get through. I will not recommend this to anyone trust me. I will tell them what I have experienced.