False reference number!
<p>Good day</p> <p>Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.</p> <p>Your reference: AI ********** </p> <p>Apologies for the inconvenience caused.</p> <p>Regards,<br />Moenieb.<br />Telkom Social Media Team</p> <p> </p> <p>...I will be waiting for that feedback!...</p> <p> </p> <p>...and so I have just called technical, as well as sales (wasting another 30 minutes of my life... both of them saying that reference number does not exist and they dont know who i can call to follow up on that reference as the reference numbers does not start with AI...</p> <p> </p> <p>Doe you have NO communication s****s in Telkom???</p> <p> </p> <p>Shebon Pillay - I think you need training...</p> <p> </p> <p>I will now go ahead and name and shame EVERY SINGLE person I deal with as it seems all agents are incompitent?</p> <p> </p> <p> </p> <p> </p> <p>AGAIN! no reply, no feedback, no help, no way of "following up!"</p> <p> </p> <p> </p> <p>USELESS FOOLS!</p>
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Replies (2)'s updateReviewer Update
23 Nov 2016, 13:15Just spoken to Nathan in escalations department who promised a call back by tomorow morning for the latest. He also didnt have a CLUE what the **** reference number is you are giving to clients.
As per my original complaint, I am also still wating for that feedback as promised!!!
's update23 Nov 2016, 13:15
Reviewer Update
Just spoken to Nathan in escalations department who promised a call back by tomorow morning for the latest. He also didnt have a CLUE what the **** reference number is you are giving to clients.
As per my original complaint, I am also still wating for that feedback as promised!!!
Telkom's replyOfficial
23 Nov 2016, 18:21Good Day ,
Apologies for the delay in resolving your issue to move your line , we have sent it to our fulfilment team to contact and assist. The reference number AI*** is a Social Media Ref and you are able to follow up by emailing *** . We will get management to task to the fulfilment team to assist asap
regards
Yazied
Telkom Social Media
Best regards,
Telkom's reply23 Nov 2016, 18:21
Official
Good Day ,
Apologies for the delay in resolving your issue to move your line , we have sent it to our fulfilment team to contact and assist. The reference number AI*** is a Social Media Ref and you are able to follow up by emailing *** . We will get management to task to the fulfilment team to assist asap
regards
Yazied
Telkom Social Media
Best regards,