MR
Monita R
1 reviews | Active since Jul 2012
27 Aug 2016, 19:00
False records
<p>Asked for detailed statement including usage billing. The records sent to us do not indicate charge amount and according to records, line is active until the 26th when the line was disconnected the 12th plus if you add the usage on your record it is 20.5MB (Up until the 26th which is not possible as line was disconnected the 12th) not 30MB AS PER CONTRACT. So either this is the record of another client or it is falsified. I am still waiting for a call from management as promised too. I really want this call after this muck up. Or perhaps you would like our advocate's nr and deal with our legal team going forward?</p>
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Telkom's replyOfficial
28 Aug 2016, 06:58Hello monitaleriche
We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply28 Aug 2016, 06:58
Official
Hello monitaleriche
We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.
Regards
Noleen
Telkom Social Media Team.
Best regards,
MR
Monita R's updateReviewer Update
28 Aug 2016, 12:57This is the millionth "We are sorry for the inconvenienced caused" you have rep****. Stop. Get a manager to call me as promised days ago in previous communication. A Mobile consultant is not good enough. Clearly you have to see that you guys messed up this account and complaint up big time
MR
Monita R's update28 Aug 2016, 12:57
Reviewer Update
This is the millionth "We are sorry for the inconvenienced caused" you have rep****. Stop. Get a manager to call me as promised days ago in previous communication. A Mobile consultant is not good enough. Clearly you have to see that you guys messed up this account and complaint up big time