False Promises to Retain Business

I app**** for a black friday deal from Telkom, my current fixed adsl and telephone line provider, to consolidate my home and mobile contracts. After one missed call an automated message informed me I "failed the initial pre-vetting phase".

The next day, after half an hour waiting in line in store at Menlyn Park, I was told to leave and phone the Telkom call centre. After informing the answering sales representative of my intention to consolidate my home and mobile contracts either with Telkom, or, failing that, with another better service provider that wants my business, promises were made that I qualify for any service packages and Telkom would be happy to help me.

After happily taking down my particulars and finalizing my contract, the sales representative left me without a reference number for the order, promising that I would hear from them soon.

Two days later Telkom has informed that I have "failed the vetting phase" once again.

Telkom has made multiple false promises to keep me from moving my home business to a better service provider that is attentive to their customers' needs.