False promises or marketing-*********

Have a 4mb Line. Bad performance. Telkom seems to deliberately make it almost impossible to complain about their performance. After a year of struggling eventually the technician comes out and because I demanded specific checks confirmed that the problem lies with the cables corroding and so cannot give us a decent quality service. He then left and closed the call. In the meantime, hoping for a better speed internet we had decided to upgrade the line to a 10mbs line, which Telkom was happy to assist with, but the line quality cannot cope with 2mbs let alone 10mbs. This has been going on for more than a year now. I've requested a refund of my internet speed since they bill me for a 4mbs line but I seldom, if ever, get more than 2.8mbs. It seems like they KNOW that they can't deliver, but deliberately encourage new sales for a service that they have no intention to deliver. My speed I'm getting is as follows: [URL Removed]<br> <br> None of the houses in my area can be upgraded and yet they keep making promises. My business needs the high speed internet access. What must I do?<br> <br> Telkom's Reference Number: F209386