False promises on resolving issues

My reference number from the last post is SM177880.<br> <br> I spoke to Eric from the Social Media Department on Sunday, and he assured me that my issue would be resolved by Monday 14 Dec. Its now a week later and my issue has STILL not been resolved nor have I been updated on the status of the issue.<br> <br> Just another example of the false promises that I've received from Telkom consultants this past month.<br> <br> Ive sent numerous emails to the [Email Removed] provided on my initial complaint, but noone replies to this. Ive also tried calling the call centre but they \can't assist me with the reference number in that format". Can anyone actually resolve this issue?<br> <br> The absolute lack of customer service is appalling. I just cannot believe it. Over 5 weeks now and still unable to perform a simple upgrade. Needless to say"