FALSE PROMISES FROM TELKOM

It is now 14 day I am trying to move my telkom telephone and internet line with Telkom. Went on the 29th of September to N1 City Telkom shop. Very friendly lady helped us to fill in all our details to move our lines on a tablet. She the told me it will be moved by the 5th of September. On the 6th my husband got a SMS to pay the outstanding amount of R904 in order to move the line. On the 7th I went again to N1 City to get told by not a very friendly guy that I must pay R1700 that is outstanding in order to move the line. Iwent to pay the amount immediately at Checkers N1 City. I went back to the Telkom shop and they logg me a call back to customer services. I got a call back in about 5 minutes. I explain to the lady on thd otherside my frustration about my line not being moved for more then a week. She told me it can only be done on Monday 10th.... Monday came and hone.... Tuesday the 11th I called them from a friends telkom phone but again they could not help me because I am not at home. Later the afternoon I called again from my cell phone and now they tell me there is a fault on my line.... but they keep in referring to my old address.... so now a fault is logg and I was supposed to get a reference number.... for this fault that was now on my line.... Wednesday the 12th at about 9am an outsourced technician called me. I explain once more the whole story.... He then tell me Telkom made a mistake.... He again still have my old address... He then say he will call Telkom to sort it out and phone me back within 10 munites.... This is now 3 days later.... I am still waiting for that call... Last night I called Telkom faults again.... The women talking to me... said she will make notes on the system that a technician must please follow this up urgently..... NOT A WORD FROM TELKOM.... And it is weekend so anither week without work... without income for me as I work from home.......