False promises. False information

Worst Experience. Promises and promises. Upgraded telephonically last week Wednesday. Was then told delivery would be between 3 and 5 working days. Phones 10213 on Friday just to confirm the status of my upgrade only to be told that they are waiting for more stock of the Nova 13. This morning i went to the Telkom store in Mall at Carnival to check up. To my surprise the lady that aaaisted me said that there is no info in a upgrade showing on my Cell no. Ref no ***A