False promises and wrong advice

From the 1st of December 2017 I've been given the run around. I spoke with a call centre agent who had promised to assist me with my contract upgrades within 5 working days. He said there was no need for me to go into the store as he could sort things out over the phone saving me time. He had asked me to sign documents and said that he would process the order. Everyday after that he said the order was being processed but nothing showed on the system. I had asked many times to call him and he would just email and say he's working on it. Eventually on the 6th of December 2017, I emailed asking for an order number so I would be able to receive assistance from someone else. He stopped responding to my emails. I went into the store yesterday only for the consultant there to have to say to me he can't assist me as telkom no longer does those upgrades. Only to call the the call centre today and be told that the head office will only renew early next year. So I take it you guys don't have the same advice across the board because all these people had different stories. So I wanna know what was the purpose of those documents that was sent to Me???? Something needs to be done bout this asap! 8 days of total and utter nonsense. Amazing!!!!