False Promises and Poor Service

This is my first complaint ever but I've had enough. I've been waiting almost 3months for Telkom to come and install and activate my Lines. I'm a IT student that needs the Internet frequently too get updates and download new programs/tutorials for my studies. I'm paying for Capped Internet the whole time and it's costing me loads. I'm taking out a contract at Web Africa for Uncapped Internet but we Can't move forward because of Telkom ignoring me and giving false promises. I've received a email from Web Africa stating that we are ready to go because Telkom notified them that they visited me and installed and Activated everything. Clearly this is a load of bull and you guys are pushing business aside. I'm sorry but this isn't the first complaint I've gotten from you guys and I'm making it public now. Fix it and fulfil your promises! So come out of your blocks and help me, please.