False promises

<p>I went to the Telekom store in East rand mall in March this year,I requested to cancel my contract as it was due for upgrade and I did not want to upgrade. The lady in the store said it would take 21 days which I agreed upon,after the 21 day period passed I got no feedback and was forced to call in only to find out that the forms were not even submitted.i have called about 6 times to try and resolve the matter and nothing has been done since the first time.i have been messed around over and over and I am fed up. I have spoken to so many different people and a manager by the name of menzi who made a promise that it would be cancelled but seems like it was a false promise again and he doesn respond to emails and I can't seem to get hold of him because no one knows him....to top it off,I held on the phone for 45mins to find out I was transferred to the wrong department </p> <p>I need help resolving this matter urgent </p>