False Promises

Good day my name is Pamela and I am calling on behalf of my sister, I have been trying for 3 days now to get through to Telkom to follow up on the query I sent to them regarding my mother,s telephone line. I spoke to a guy by the name of Shane on the 2/12/2015 at around 12:30 pm and he advised me that the report was logged on the 30/11/2015 for a technician to come out and to this day nothing.<br> this is not the service were were expecting our phone line is down and a report was logged but now from your side nothing is happeneing. How many more times must I call and wait on the line for over an hour before a consultant comes on the line I mean surely this time of the year you guys are not that busy or short staffed that we have to wait this long trying to get through.<br> <br> all I am asking is that the techinician be sent to my mothers address and that I get a telephone call when this is going to happen.<br> <br> *** *** (Merle Appolis), my sisters telephone number.