1 reviews | Active since Jan 2018
I got a new contract from Telkom in Menlyn ,Pretoria because of the deal they offered that included 10 GB p.m. for free for the first 3 months. I was going on leave and new that would come in handy. This made the deal better than Cell C's otherwise it would have been much the same. The 1st month I lost the 10 MB because my phone portation took a month before Telkom took it over but that is part of the T,s and C's they said.So I go on holiday and use my data to get a bill today and to my surprise a over R1000 data usage must be paid. I go to the offices, long wait, lots of calls to find out that because Plettenbergbaai does not have a Telkom tower it becomes roaming data and for that I must pay as it goes thru a MTM tower. So after 2 months I have not used any of my promised data and have to pay for 8 GB data. The fact that they do not tell you this before the time is misrepresentation and total false advertising and if I could I would Cancele this contract but is now stuck with it for another 22 months. BE WARNED you do not get what was promised
Hi Pierce11
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Pierce11
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
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