False Promises

I'm an existing customer currently on the R199 per month August deal for a total of 20 gigs.I then app**** for the Black Friday deal of the same amount for double the data.My application was pre approved on the 25th and I was promised a callback from an upgrade agent. I was very ecstatic to receive that text but I have been following up for over a week with no outcome. I was instead given the message that existing customers are not as important as new business when I was informed that the particular Upgrade option I was pre approved for is only available for new customers!! English may not be my first language but What would a new customer be Upgrading from if they already don't have a product and why was I sent the text if there was no intention of fulfilling the deal?!

Pleased to say that I have now recommended 2 of my friends to Afrihost and another to homecloud ( because the router and pricing is similar to that of Telkom).

Pity for me my 24month contract with Telkom is only on its 4th month?