False Promises

On the 24th of April 2015 a technician came out and installed a modem and an ADSL line in to my apartment, after complain and waiting more than 7 working days' he did not set up my modem on my computer just connected the line and that was it. When i returned from work I tried to asset up my modem as instructed to do by the technician. It would not allow me to pass a certain point, as it needed to verify my connection, after 1 hour waiting on line with a cell phone call I got told by a technician on the phone he promised he will call me back on Sat the 25th by 10h30 I gave him both my and my wife's numbers and I still have not heard from him, I can not use the internet nothing how am I supposed to support Telkom if they can't do the job correctly. I also went in to the Bluff store when I had no joy and they informed me that the order is not complete after 10 working days how can the order not be complete ? I would like my line working now and I want to be reimbursed for the 1 hour I waited on the phone. To get told I'll be called and I was not called. This is not acceptable, if you want the agents name you can call me...<br> <br> Thanks<br> <br> Baruch Zwarenstein