WK
Wikus K

1 reviews | Active since Aug 2017

10 Aug 2017, 09:40

False Pretenses

<p>Two and a half years ago i was approached by Telkom for a LTE wi-fi contract including a router. I agreed to the contract as i needed internet at my new home. I was experiencing some cellphone signal problems at the time and specifically remember asking the sales person to check if i had LTE coverage in my area afterwich she assured me that there was LTE coverage in my area. I started experiencing connection problems from the word go. I logged several calls with Telkom but they never really resolved my problem. I was again approached by Telkom with an upgrade and a better router and more data for the same price and i thought this might solve the problem, but the new router gave just as much trouble and again i logged numerous complaints untill one of the call centre guys suggested that we check if i had LTE coverage in my area uppon which he found that i do not. Since then i have been trying to get Telkom to cancel this contract with no luck. They keep promissing that a manager or supervisor would call me back, but i have had no responce from them.</p>

0
Replies (3)
Telkom
Telkom's reply11 Aug 2017, 11:21
Official

Hello WikusKoen

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

WK
Wikus K's update17 Aug 2017, 07:56
Reviewer Update
USELESS Telkom Telkom rep**** on my review on the 11th of August via hello peter, but since then i have had no call, no sms, NOTHING!!! Yet they took another payment out of my bank account!!! I have cancelled the previous contract with Telkom as per their cancellation procedure, but still they're taking the money for that contract too. The procedure to cancel even an expired contract is like pulling teeth, It's 2017 for crying in a bucket, why must it be so difficult??? CAN SOMEONE PLEASE JUST CONTACT ME AND RESOLVE THIS PROBLEM!!!!!!!!!!!!! THE ONE YOU CREATED TELKOM!!!!!!
Telkom
Telkom's reply06 Oct 2017, 03:31
Official

Hello WikusKoen,

This response serves as a follow up on your query, please provide us with the number in question and your home address as we will need to check on your coverage.

Regards
Ntombi
Telkom Social Media Team.

Best regards,