False payment information/ pathetic service

<p>Hi. I recently went to the Richards bay Telkom branch to take a new contract. I took it out on the 24th June and was explained about pro rata that I will only be charged for that 6 days. Upon receiving my statement they charged me full for the device. I queried this by the call centre they said that no matter when I take the device I will still pay full for it. I was not informed about this by the sales consultant and when I went back to the store the sales consultant said he also didn't know. Then I spoke to the manager on Tuesday she said she will be in touch and sort out my issue by Wednesday it is now Friday and I haven't gotten any reply from call centre billing department and I'm waiting for themy to call me from.the 7th of July and nothing from the manager as yet. I now have to pay double on the 1st of August because of false billing information supp**** by sales consultants and no response from the store manager nor contact centre.. service is utterly pathetic!!!!! I will not be recommending telkom to anyone!!! They should learn to train their employees about all costs involved and not supply customers with false information and call centre agents should call promptly on time and even to the store manger your after sales customer service sulks! !! It's pathetic!!!!</p>