FALSE MARKETING!! SUCH INCONVINIENCE

I have been waiting for over 5 days after logging a complaint at Telkom no response. This is what happened. On thursday 18 January I called the call centre as i just ported to Telkom. I asked a gentlemen on the line to assist me purchase a Freeme boost, I explained what i wanted as it was explained to me in store. The guy seemed to understand, but because i am a thorough person i made repeated what i wanted and confirmed if he heard me correctly, which he said he did (reference to call from ********** 631 at 21:30). After the call i got an sms saying my data is in. I did not pay attention to it, I assumed it was the one we agreed on. Following day, whilst in a very important business call, I got notified that i had one minute remaining. I got so confused because as far as i understand the package i purchased for R99 had 1GB data, 300mb whatsapp data, 3000 minutes to telkom mobile and landline numbers. But that was not true, now i had to inconvinience my client as we were in a tele meeting.

I demand my money back, and someone to follow up to this and actually fix it! I have lost so much business business i trusted Telkom call centre people. I ported my network to Telkom due to their good looking deals but seemingly it is all a lie. Somebody explain this to me.

I called the call centre several times afterwards, they were not able to assist me. After few attempts a lady promised to write an email to her supervisor who still has not gotten back to me. Every time i call they are busy, or the system is being upgraded. I am so disappointed with Telkom. I never had such experience from my previous network. I want the right product I purchased and for you to do something about the inconvinience you have caused me!