false information regarding pro rata

Hi I took out a new contract with telkom and was told that I will be billed for one week pro rata due to the contract being taken out a week prior month end. I was told the pro rata would not be much and when I enquired I was told a week would be around r150.00. When I received statement I was billed pro rate for a month for the handset. The consultant did not explain anything about the handset and when I went back to the store to enquire he did agree in the presence of his staff that he did inform me I will be paying pro rata for a week. I find it unacceptable for a customer to be **** to just to get a sale. The service I received was appalling coming from a manager. I was told by the manager that he was going to cancel my contract to avoid any problems in the future by me. This is pathetic customer service. The store also do not answer there phones. I tried numerous times to call them but had no joy. Tandeka from customer services also tried calling the store but as usual they don't pick up. My bill for October is now about r450. 00 extra due to the above problem regarding pro rata<br> Was I informed about paying a full month for pro rata I would of taken the contract the ffl month